New customer service principles to measure insurer performance

State Insurance Regulatory Authority (SIRA) today released Customer Service Conduct principles for insurers in the NSW CTP scheme. The purpose of these principles is to ensure people making claims have a positive experience that helps them recover, whoever the insurer. Read More

No more CTP insurer profits over 10%

Insurer profits in the NSW CTP scheme have been a contentious matter for many years. Their long-term average profit is 19%, more than double the profit submitted each year to State Insurance Regulatory Authority (SIRA). Read More

NSW drivers get digital licences at last

Following trials in Dubbo, Sydney’s Eastern Suburbs and Albury, all NSW drivers can now get a digital drivers licence. It is a simple process to get a digital licence, but there are a few rules for using it legally. Read More

No more green slips from CIC Allianz

Allianz has announced CIC Allianz will no longer offer green slips as of 15 January 2019. The insurer will offer Allianz greenslips to customers of CIC Allianz when they next renew registration. Read More

One in two Sydney motorists pay $500 or less for greenslip

Before reform of the NSW CTP greenslip scheme, the average premium in the state was $652. In Sydney, nobody was paying less than $500 for their green slip. Now nearly one in two Sydney motorists pay $500 or less for their green slip. In country areas, more than 60% of motorists now pay $400 or less. Read More

Five demerits for using your mobile

From September, the penalty for using your mobile phone while driving is five demerits. During a holiday period of double demerits, it will be 10. There is no doubt the NSW government is serious about stopping the distraction caused by illegal phone use. Read More

Mobile pink slips for a callout fee

The NSW government has begun a 6-month trial of mobile pink slips or safety checks. An authorised examiner will come to your location and carry out an inspection of your vehicle. The pink slip will cost the same but the examiner will add an agreed callout fee. Read More

How to claim your CTP greenslip refund

Most vehicle owners can now claim a refund on their CTP green slips. Following reforms to the NSW greenslip scheme, green slip prices fell from 1 December 2017. Insurers will refund overpaid green slips through ServiceNSW. Motorists have until 30 September 2018 to claim their greenslip refund. [This was later extended to 30 June 2019 then 30 September 2019.] Read More