CTP Green Slip Complaints

Complaints to SIRA about CTP green slips

If you wish to complain about your CTP greenslip price or how an insurer provides greenslip quotes or sells greenslips, you can submit a complaint to State Insurance Regulatory Authority (SIRA).

CTP Assist will resolve complaints about policies or premiums, complaints from service providers and will provide general support for injured people.

Before making a complaint, speak first to the insurer involved and try to resolve the issue with the insurer. Concerns may be resolved if you express your concern to the insurer.

In addition to speaking to the insurer, you can discuss your complaint with SIRA’s CTPAssist on 1300 656 919.

  • Complaints are investigated by SIRA.
  • You will be advised of the progress of your complaint.
  • A record of all complaints is retained and a summary of types of complaints published in SIRA’s Annual Reports.

Complaints can be made by calling CTPAssist on 1300 656 919.

For any complaint, you need to provide:

  • Your address
  • Copies of relevant greenslip renewal notices
  • Description of the issues and nature of your complaint
  • Copies of other relevant information
  • Information on feedback from the insurer.

Information on submitting a complaint and the address for delivery of complaints is on this site.

Remember, greenslip prices are set by the insurers, not by SIRA. On this site is an explanation as to how greenslip prices are set, including the factors insurers consider when setting greenslip prices.

Disputes about claims

All claim disputes were previously managed by SIRA’s Dispute Resolution Services or CTP Assist.

They are now managed by the Personal Injury Commission (PIC).

Contact the PIC on 1800 PIC NSW (1800 742 679) or use its online form.

How it Works - more info

Scheme changes 2009 and 2010 >

History of major changes to the NSW CTP scheme. read more

State Insurance Regulatory Authority >

Government authority responsible for the NSW CTP scheme. read more

At-fault Driver Cover >

What is At-fault Driver Cover and which insurer offers it. read more

Interesting statistics >

Statistics about motor vehicle accidents in the past year. read more

Discounts >

Discounts and ways to reduce costs on other insurance products. read more

Demerit Points >

How demerit points affect your driving licence and your greenslip read more

Pensioner concessions >

What kinds of concessions you can claim as a pensioner. read more

Mythbusters >

Quickly separate the facts from fiction about CTP green slips. read more

What is a greenslip? >

Find out exactly what is meant by a green slip in NSW. read more

Who and what is covered? >

Who and what is covered by your CTP green slip. read more

Third Party Insurance Scheme >

The Third Party insurance Scheme in NSW explained. read more

Lifetime Care and Support Scheme >

The Lifetime Care and Support Scheme in NSW explained. read more

Motor Accident Authority >

Previous authority responsible for the NSW CTP scheme. read more

Setting prices >

How green slip prices are set and how you could reduce them. read more

Geographical zones >

Greenslip prices set using geographical zones by postcode. read more

An explanation of the Fund Levy >

Cost of the Fund Levy and what it pays for. read more

Youngest driver >

Youngest driver explained and how to reduce premiums. read more

Claims >

What to do if you want to make a claim from your CTP insurer. read more