Complaints about CTP green slips can be made to SIRA
If you wish to complain about your CTP greenslip price or how an insurer provides greenslip quotes or sells greenslips, you can submit a complaint to State Insurance Regulatory Authority (SIRA).
CTP Assist will resolve complaints about policies or premiums, complaints from service providers and will provide general support for injured people.
Before making a complaint, you should first speak to the insurer involved and try to resolve the issue with the insurer. Concerns may be resolved if you express your concern to the insurer.
Remember, greenslip prices are set by the insurers, not by SIRA. On this site is an explanation as to how greenslip prices are set, including the factors insurers consider when setting greenslip prices.
In addition to speaking to the insurer, you can discuss your complaint with SIRA’s CTPAssist on 1300 656 919.
- Complaints are investigated by SIRA
- You will be advised of the progress of your complaint
- A record of all complaints is retained and a summary of types of complaints published in SIRA’s Annual Reports.
Complaints can be made over the phone by contacting CTPAssist on 1300 656 919.
For any complaint, you need to provide your address, copies of relevant greenslip renewal notices, a description of the issues and nature of your complaint, copies of other relevant information and information on feedback from the insurer.
Information on submitting a complaint and the address for delivery of complaints is on this site.
Meanwhile, all claim disputes, previously managed by SIRA’s Dispute Resolution Services or CTP Assist, are now managed by the new Personal Injury Commission.