Complaints to SIRA about CTP green slips
If you wish to complain about your CTP green slip price or how an insurer provides green slip quotes or sells green slips, submit a complaint to CTP Assist.
State Insurance Regulatory Authority (SIRA) provides CTP Assist to investigate complaints as well as guidance to make green slip claims.
CTP Assist can:
- resolve complaints about policies or premiums
- resolve complaints from service providers
- provide general support for injured people.
Contact CTP Assist on 1300 656 919.
Note, SIRA’s Dispute Resolution Services and CTP Assist no longer manage disputes about claims.
How to submit a complaint
Before making a complaint, speak to the insurer involved and try to resolve the issue first.
- Concerns may be resolved if you express your concern to the insurer.
- If not, you can discuss your complaint with CTP Assist.
Use MySIRA to lodge a complaint, enquiry or provide feedback. For any type of complaint (except claims), you need to provide:
- Your address
- Copies of relevant green slip renewal notices
- Description of the issues and nature of your complaint
- Copies of other relevant information
- Information on feedback from the insurer.
SIRA keeps a record of all complaints and a summary of types of complaints published in SIRA’s Annual Reports.
Find more about how to submit a complaint and the address for sending complaints.
Remember, green slip prices are set by the insurers, not by SIRA. Find out how green slip prices are set, and which factors insurers consider to set green slip prices.
Disputes about CTP claims
The Personal Injury Commission (PIC) manages all CTP claims disputes.
Contact the PIC on 1800 PIC NSW (1800 742 679) or use its online form.
Find more about disputing an insurer decision.