Complaints to SIRA about CTP green slips
State Insurance Regulatory Authority (SIRA) provides CTPAssist to investigate complaints as well as make green slip claims.
CTPAssist resolves complaints about policies or premiums, complaints from service providers and provides general support for injured people. However, SIRA’s Dispute Resolution Services and CTPAssist no longer manage disputes about claims.
If you wish to complain about your CTP green slip price or how an insurer provides green slip quotes or sells green slips, submit a complaint to CTPAssist.
Before making a complaint, speak to the insurer involved and try to resolve the issue first. Concerns may be resolved if you express your concern to the insurer.
If not, you can discuss your complaint with CTPAssist.
How to submit a complaint
Use MySIRA to lodge a complaint, enquiry or provide feedback. For any type of complaint (except claims), you need to provide:
- Your address
- Copies of relevant green slip renewal notices
- Description of the issues and nature of your complaint
- Copies of other relevant information
- Information on feedback from the insurer.
SIRA keeps a record of all complaints and a summary of types of complaints published in SIRA’s Annual Reports.
Contact CTPAssist on 1300 656 919.
Find more about how to submit a complaint and the address for delivery of complaints.
Read how green slip prices are set, including the factors insurers consider when setting green slip prices. Remember, green slip prices are set by the insurers, not by SIRA.
Disputes about CTP claims
The Personal Injury Commission (PIC) now manages all CTP claims disputes.
Contact the PIC on 1800 PIC NSW (1800 742 679) or use its online form.