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CTP Green Slip Complaints

Complaints about CTP green slip prices, quotes and sales can be made to SIRA

If you wish to complain about your CTP greenslip price or if you wish to complain about how an insurer provides greenslip quotes or sells greenslips, you can submit a complaint to State Insurance Regulatory Authority (SIRA).

Complaints may include complaints about representations made by agents, brokers or re-sellers for the insurers, particularly representations which are not honoured or which are not capable of being honoured.

Before referring any complaint to SIRA you should first speak to the insurer involved and try to resolve the issue with the insurer. Concerns may be resolved if you express your concern to the insurer.

Remember, greenslip prices are set by the insurers, not by SIRA. An explanation as to how greenslip prices are set, including the factors insurers consider when setting greenslip prices, is set out on this site.

In addition to speaking to the insurer, you can discuss your complaint with SIRA’s CTPAssist on 1300 656 919.

Complaints are investigated by SIRA. You will be advised of the progress of your complaint. A record of all complaints is retained and a summary of the types of complaints is published in SIRA’s Annual Reports.

Since 1 April 2015, complaints no longer need to be in writing and can be made over the phone by contacting CTPAssist on 1300 656 919. For any complaint, you need to provide your address, copies of relevant greenslip renewal notices, a description of the issues and nature of your complaint, copies of other relevant information and information on feedback from the insurer.

Information on submitting a complaint and the address for delivery of complaints is set out in full on SIRA’s website.

How it Works - more info

Scheme changes 2009 and 2010 >

History of major changes to the NSW CTP scheme. read more

State Insurance Regulatory Authority >

Government authority responsible for the NSW CTP scheme. read more

At fault driver cover >

What is at fault driver cover and which insurers offer it. read more

Interesting statistics >

Statistics about motor vehicle accidents in the past year. read more

Discounts >

Discounts and ways to reduce costs on other insurance products. read more

Pensioner concessions >

What kinds of concessions you can claim as a pensioner. read more

Mythbusters >

Quickly separate the facts from fiction about CTP green slips. read more

What is a greenslip? >

Find out exactly what is meant by a green slip in NSW. read more

Who and what is covered? >

Who and what is covered by your CTP green slip. read more

Third Party Insurance Scheme >

The third party insurance scheme in NSW explained. read more

Lifetime Care and Support Scheme >

The Lifetime Care and Support Scheme in NSW explained. read more

Motor Accident Authority >

Previous authority responsible for the NSW CTP scheme. read more

Setting prices >

How green slip prices are set and how you could reduce them. read more

MCIS Levy >

How the MCIS levy was set and what it paid for, now the Fund levy. read more

Geographical zones >

Greenslip prices set using geographical zones by postcode. read more

Youngest driver >

Your obligations and age of the youngest driver explained. read more

Claims >

What to do if you want to make a claim from your CTP insurer. read more