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CTP Green Slip Complaints

Complaints to SIRA about CTP green slips

State Insurance Regulatory Authority (SIRA) provides the service CTPAssist to investigates complaints.

If you wish to complain about your CTP greenslip price or how an insurer provides greenslip quotes or sells greenslips, submit a complaint to CTPAssist. CTPAssist resolves complaints about policies or premiums, complaints from service providers and provides general support for injured people.

Before making a complaint, speak to the insurer involved and try to resolve the issue first. Concerns may be resolved if you express your concern to the insurer.

You can also discuss your complaint with CTPAssist:

  • It will advise you of the progress of your complaint.
  • SIRA keeps a record of all complaints and a summary of types of complaints published in SIRA’s Annual Reports.

Note, SIRA’s Dispute Resolution Services and CTPAssist no longer manage disputes about claims.

How to submit a complaint

For any type of complaint (except claims), you need to provide:

  • Your address
  • Copies of relevant greenslip renewal notices
  • Description of the issues and nature of your complaint
  • Copies of other relevant information
  • Information on feedback from the insurer.

Find more about how to submit a complaint and the address for delivery of complaints.

Read how greenslip prices are set, including the factors insurers consider when setting greenslip prices. Remember, greenslip prices are set by the insurers, not by SIRA.

Contact CTPAssist on 1300 656 919.

Use MySIRA to search insurance records held by SIRA and to lodge a complaint, enquiry or provide feedback.

Disputes about CTP claims

The Personal Injury Commission (PIC) now manages all CTP claims disputes.

Contact the PIC on 1800 PIC NSW (1800 742 679) or use its online form.



How it Works - more info

Geographical zones >

Greenslip prices set using geographical zones by postcode. read more

Third Party Insurance Scheme >

The Third Party insurance scheme in NSW explained. read more

Lifetime Care and Support Scheme >

The Lifetime Care and Support scheme in NSW explained. read more

Injury claims >

What to do if you want to make a claim from your CTP insurer. read more

CTP Care >

Further benefits for NSW CTP claimants after 5 years. read more

State Insurance Regulatory Authority >

Government authority responsible for the NSW CTP scheme. read more

Scheme changes 2009 and 2010 >

History of major changes to the NSW CTP scheme. read more

Motor Accident Authority >

Previous authority responsible for the NSW CTP scheme. read more

CTP insurance >

Why you need CTP insurance and how it works. read more

What is a greenslip? >

Find out exactly what is meant by a green slip in NSW. read more

Who and what is covered? >

Who and what is covered by your CTP green slip. read more

At-Fault Driver Cover >

What is At-Fault Driver Cover and which insurer offers it. read more

Setting prices >

How green slip prices are set and how you could reduce them. read more

Discounts >

Discounts and ways to reduce costs on other insurance products. read more

Demerit points >

How demerit points affect your driving licence and your greenslip read more

Youngest driver >

Youngest driver explained and how to reduce premiums. read more

Pensioner concessions >

What kinds of concessions you can claim as a pensioner. read more

Mythbusters >

Quickly separate the facts from fiction about CTP green slips. read more

Interesting statistics >

Statistics about motor vehicle accidents in the past year. read more

An explanation of the Fund Levy >

Cost of the Fund Levy and what it pays for. read more