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State Insurance Regulatory Authority (SIRA)

Regulator for NSW compulsory insurance schemes

SIRA is the independent regulator for all NSW compulsory insurance schemes. These are:

  • Compulsory third party (CTP) insurance
  • Workers compensation insurance
  • Home building compensation schemes.

SIRA supervises the six insurers in the NSW CTP insurance scheme. It ensures they provide CTP insurance fairly, effectively, and within legislation and guidelines.

Its functions are to:

  • Ensure insurance and compensation schemes are viable.
  • Cut the risk and cost to the community of injuries from motor accidents.
  • Effectively manage injuries and return to work measures.
  • Ensure access to treatment for people who are injured.
  • Supervise claims and disputes.
  • Promote compliance with the law.

State Insurance Regulatory Authority (SIRA) replaced the Motor Accidents Authority (MAA) and WorkCover Authority. It is a statutory body created by State Insurance and Care Governance Act 2015. Its functions are similar to those of the MAA, as set out in Motor Accidents Compensation Act 1999 and Motor Accidents Act 1988.

How to make a CTP claim

The SIRA site has information about the NSW CTP scheme and how to make a CTP claim or a complaint.

To make a CTP claim or for claims information:

Phone: CTPAssist on 1300 656 919 from 8.30am to 5pm, Monday to Friday

Email: ctpassist@sira.nsw.gov.au

How it Works - more info

Scheme changes 2009 and 2010 >

History of major changes to the NSW CTP scheme. read more

Motor Accident Authority >

Previous authority responsible for the NSW CTP scheme. read more

CTP insurance >

Why you need CTP insurance and how it works. read more

What is a greenslip? >

Find out exactly what is meant by a green slip in NSW. read more

Who and what is covered? >

Who and what is covered by your CTP green slip. read more

At-Fault Driver Cover >

What is At-Fault Driver Cover and which insurer offers it. read more

Setting prices >

How green slip prices are set and how you could reduce them. read more

Discounts >

Discounts and ways to reduce costs on other insurance products. read more

Demerit points >

How demerit points affect your driving licence and your greenslip read more

Youngest driver >

Youngest driver explained and how to reduce premiums. read more

Pensioner concessions >

What kinds of concessions you can claim as a pensioner. read more

Mythbusters >

Quickly separate the facts from fiction about CTP green slips. read more

Interesting statistics >

Statistics about motor vehicle accidents in the past year. read more

An explanation of the Fund Levy >

Cost of the Fund Levy and what it pays for. read more

Complaints >

How to make a complaint about your CTP insurer or SIRA. read more

Geographical zones >

Greenslip prices set using geographical zones by postcode. read more

Third Party Insurance Scheme >

The Third Party insurance scheme in NSW explained. read more

Lifetime Care and Support Scheme >

The Lifetime Care and Support scheme in NSW explained. read more

Injury claims >

What to do if you want to make a claim from your CTP insurer. read more

CTP Care >

Further benefits for NSW CTP claimants after 5 years. read more