Regulator for the NSW CTP scheme
State Insurance Regulatory Authority (SIRA) is the regulator for the NSW CTP insurance scheme.
- SIRA supervises the 6 insurers in the NSW CTP scheme.
- It makes sure they provide CTP insurance fairly, effectively, and within legislation and guidelines.
The SIRA website has detailed information about SIRA, the NSW CTP scheme, and how to make a CTP claim or make a complaint.
SIRA also provides quarterly data on how well insurers manage claims.
How to make a CTP claim
To make a CTP claim or for more information about claims:
Phone: CTPAssist on 1300 656 919 from 8.30am to 5pm, Monday to Friday
Email: ctpassist@sira.nsw.gov.au
Use MySIRA: Search insurance records held by SIRA, lodge a complaint, enquiry or provide feedback.
Functions of SIRA
SIRA is the independent regulator for all NSW compulsory insurance schemes:
- Compulsory third party (CTP) insurance
- Workers compensation insurance
- Home building compensation schemes.
Its functions are to:
- Ensure insurance and compensation schemes are viable.
- Cut the risk and cost to the community of injuries from motor accidents.
- Effectively manage injuries and return to work measures.
- Ensure access to treatment for people who are injured.
- Supervise claims and disputes.
- Promote compliance with the law.
State Insurance Regulatory Authority (SIRA) replaced the Motor Accidents Authority (MAA) and WorkCover Authority. It was created by State Insurance and Care Governance Act 2015.