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Claims – Overview

Overview of entitlements and claims process under the NSW CTP insurance scheme

For people dealing with injuries sustained in a motor vehicle accident, this site provides information on entitlements, making a claim, getting advice and disputing a decision.

The information on this site is intended as a guide only. You should always seek advice based on your specific circumstances and injuries.

The Motor Accident Injuries Act 2017 (NSW) (the Act) governs the payment of benefits and damages for injuries from motor vehicle accidents in NSW. The Act also provides for regulation of claims, advice and disputes.

If you are injured in a motor vehicle accident in NSW you are entitled to benefits and you may be entitled to damages.

Benefits includes payments for loss of income, medical and rehabilitation costs.

Benefits are payable to all injured parties, regardless of fault. However, the period for which benefits are payable is determined by fault and the level of injury.

Your eligibility to claim for damages is determined by your level of injury, regardless of fault. Damages are not payable for threshold injuries.

Damages may include loss of earning capacity, pain and suffering and disfigurement.

The table below shows your entitlement, since 1 April 2023, to benefits and damages if you are injured in a motor vehicle accident.

     Maximum Benefits  Claim Compensation for Damages
    Payment for Loss of Income and Earning Capacity Payment of Treatment and Care Costs

Loss of Past Income and Future Earning Capacity

Pain and Suffering
Threshold Injuries      
  Regardless of Fault
 12 months   12 months  No  No
More than Threshold Injuries
  At Fault  12 months  12 months  Yes  No
  Not At Fault  2-3 years  Ongoing  Yes  No
More than 10% Permanent Impairment
  At Fault   12 months  12 months  Yes   Yes
  Not At Fault  2-5 years  Ongoing  Yes  Yes
Funeral Expenses    Reasonable funeral expenses  

Note, if you were injured in a motor vehicle accident before 1 April 2023, then different benefits apply under the previous Motor Accident Guidelines.

Information in these tables is intended as a guide and for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and is not advice. When making decisions about claiming, your insurance or any other matters, you must seek legal advice specific to your situation and you should not rely on these tables. While we use reasonable attempts to ensure the accuracy and completeness of the tables, we make no representation or warranting regarding the tables, to the extent permitted by law.

Claims Guide - more info

Entitlements >

Your entitlement to benefits and damages under the NSW CTP green slip scheme. read more

Making a claim >

If you are injured in a motor vehicle accident, this is the guide to making a greenslip claim. read more

Getting advice >

Where to go to get advice when making a greenslip claim under the NSW CTP scheme. read more

Disputing a decision >

How to handle different types of dispute in the process of making a greenslip claim. read more