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New customer service principles to measure insurer performance

State Insurance Regulatory Authority (SIRA) today released Customer Service Conduct principles for insurers in the NSW CTP scheme. The purpose of these principles is to ensure people making claims have a positive experience that helps them recover, whoever the insurer. Read More

Second report on performance ratings of NSW CTP insurers

Many vehicle owners use the greenslips.com.au calculator to help them choose one of the five CTP insurers. While some just want the cheapest price, others would like to know more about each insurer. In August 2019, State Insurance Regulatory Authority (SIRA) started providing insurer performance data to help people make more informed comparisons. Read More

No more CTP insurer profits over 10%

Insurer profits in the NSW CTP scheme have been a contentious matter for many years. Their long-term average profit is 19%, more than double the profit submitted each year to State Insurance Regulatory Authority (SIRA). Read More

NSW drivers get digital licences at last

Following trials in Dubbo, Sydney’s Eastern Suburbs and Albury, all NSW drivers can now get a digital drivers licence. It is a simple process to get a digital licence, but there are a few rules for using it legally. Read More

Not much time left to get your greenslip refund

There are still 759,000 vehicle owners who have not claimed their share of the $29 million greenslip refund. They have until 30 September 2019 to do so. After that, any money left unclaimed will go towards reducing the Fund Levy. Read More

First performance ratings for NSW CTP insurers

Many vehicle owners use the greenslips.com.au calculator to help them choose one of the five CTP insurers. While some just want the cheapest price, others want to know more about each insurer. Until now, there has been no official information published about insurer performance in the NSW CTP scheme. Read More

Insurer ratings are on the way

SIRA is calling for feedback on its draft customer service principles for CTP insurers in NSW. As the government body that oversees CTP insurers, it wants more focus on quality customer service. Interested parties have until 19 August 2019 to make a submission. Read More