On 31 March 2026, State Insurance Regulatory Authority placed special licence conditions on NRMA Insurance. The insurer had reported several failures in its CTP green slip pricing. As a result, the insurer must review and improve its systems to restore customer trust.
Failures in CTP green slip pricing
NRMA Insurance reported to SIRA several failures in its CTP green slip pricing:
- customers were charged premiums not approved by SIRA
- customers did not receive intended premium discounts, or
- they received inaccurate refund amounts.
These were clear breaches of the Motor Accident Guidelines as well as causing financial harm to customers.
Special licence conditions
SIRA has placed special licence conditions on NRMA Insurance. It must:
- Carry out a review and report on its current CTP policy premium system.
- Consult with SIRA and make improvements as identified in the report.
- Conduct a further review within 6 months to confirm controls and compliance are working effectively.
NRMA is committed to making amends with the customers involved and improving its processes so this does not happen again.
NRMA Insurance prices in the green slip calculator
Our green slip calculator provides only the regulated prices, as accepted by SIRA.
Given the failures identified, there may have been cases where NRMA prices from the insurer did not match NRMA prices in the calculator. This would not usually happen.
If any customers of NRMA have any concerns about the green slip prices they have paid, they should contact the insurer.
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