Research, compare and choose an insurer
greenslips.com.au has been helping you compare green slips for over 20 years. Find out how to research, compare and choose an insurer.
Who are the CTP green slip insurers?
The CTP insurers in NSW are those licensed by the State Insurance Regulatory Authority (SIRA) to sell green slips. There are 6 CTP green slip insurers:
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These 6 insurers are part of 5 large insurance groups: Allianz, IAG, QBE, RMIH and Suncorp.
- IAG owns NRMA Insurance
- RMIH Group owns Youi
- Suncorp owns GIO and AAMI.
Essential to know
While there are only 6 licensed CTP insurers, some operate under other brand names. For example, APIA is another brand name for GIO. If you buy an APIA greenslip, it is a GIO green slip.
Who regulates CTP green slip insurers in NSW?
The regulator of CTP insurers in NSW is the State Insurance Regulatory Authority (SIRA).
- SIRA supervises the 6 insurers in the NSW CTP insurance scheme.
- It ensures they provide CTP insurance fairly, effectively, and within legislation and guidelines.
- Insurers must submit and justify their green slip prices to SIRA at least once a year.
Do insurers set their own green slip prices?
Yes, insurers set their own green slip prices within guidelines set by regulator SIRA. Insurers use different factors and apply different weightings to them to set the premiums they will charge.
They have to submit intended green slip prices to SIRA at least once a year. If they want to change prices at other times of year, they must first submit them to SIRA.
How do I choose the right CTP insurer for my needs?
You can choose the right CTP insurer by asking yourself these 5 questions:
- Who is offering the cheapest green slip this time?
- Do I have an existing relationship with an insurer?
- Can I pay in my preferred way, for example, in person?
- Do I want extra cover for at-fault drivers?
- Can I take advantage of insurer discounts on other types of insurance?
Essential to know
Every green slip must be the same by law. Even if you choose the cheapest green slip, you still receive exactly the same insurance cover.
Do any insurers offer discounts?
Two of the 6 insurers, GIO and NRMA Insurance, offer discounts on other insurance policies as long as you buy their CTP green slip:
GIO offers 10% multi-policy discounts for 3 or more policies and $50 off comprehensive insurance, if you hold a GIO green slip. Other discounts may apply.
NRMA Insurance offers Our customer discounts instead of Loyalty Discounts. These include Online Discount for new customers, Relationship Discount if you have had a policy for 5 years, and Multi-Product Discount for 2 or more products including its green slip.
Essential to know
There are no discounts on green slips. Prices are highly regulated and nobody is allowed to charge a price that has not been accepted by SIRA.
Do any insurers specialise in CTP for certain types of vehicles?
No, none of the insurers specialises in a specific type of vehicle. This is because specialisation might give them an unfair advantage or disadvantage in their total cost of claims.
Insurers are not allowed to refuse to offer anyone a green slip for all vehicles covered by our calculator. This is because the scheme is compulsory and it is community rated.
How long have insurers been selling CTP in NSW?
The table shows how many years each insurer has been selling CTP in NSW. These figures are a broad indication only:
Which insurers have the biggest market shares?
The table shows insurer market shares.
| Insurer |
Market shares* June 2024 |
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| 1. | AAMI | 24.3% inc GIO |
| 2. | Allianz | 20.9% |
| 3. | GIO | 24.3% inc AAMI |
| 4. | NRMA Insurance | 29.1% |
| 5. | QBE | 23.1% |
| 6. | Youi |
* Market shares are taken from the latest Scheme performance report from SIRA.
Are some insurers better at handling claims than others?
Yes, insurers do vary in how quickly they handle claims. State Insurance Regulatory Authority (SIRA) collects quarterly statistics on what claimants can expect from insurers when they submit claims.
- What are the chances of having my claim accepted?
- How long will I wait for income support and treatment and care?
- How soon will I be working after my accident?
- What happens if I disagree with the insurer?
- How many complaints and active claims do insurers have?
Find answers to these questions about CTP insurer performance.
What are insurer customer service hours and contacts?
The table for each insurer shows customer service hours and ways to contact them, such as phone, online or in person.
Table of insurer contacts
| Insurer | Phone | Website | Other |
| AAMI |
13 22 44 8am to 7pm every day |
aami.com.au |
Online chat Can pay at Post Office |
| Allianz |
13 10 00 8am to 9pm Mon to Fri 8am to 5pm Sat |
allianz.com.au |
Major motor dealers, brokers, agents Can pay at Post Office |
| GIO |
13 10 10 8am to 6pm Mon to Fri 8am to 4pm Sat |
gio.com.au |
Branches, brokers and agents Can pay at Post Office |
| NRMA Insurance |
132 132 7am to 8pm every day |
nrma.com.au |
Webchat, Messenger Branches – not all take cash Can pay at Post Office |
| QBE |
133 723 8am to 7pm Mon to Fri 8am to 1.30pm Sat |
qbe.com/au |
QBE helps locate an agent Can pay at Post Office |
| Youi |
1300 004 007 8am to 6pm Mon to Fri |
youi.com.au |
Can pay at Post Office |
| AAMI | |
| Phone | 13 22 44 |
| Phone hours | 8am to 7pm every day |
| Quote or buy online | aami.com.au |
| Other contacts | Online chat |
| In person | Can pay at Post Office |
| Allianz | |
| Phone | 13 1000 |
| Phone hours |
8am to 9pm Mon to Fri 8am to 5pm Sat |
| Quote or buy online | allianz.com.au |
| In person |
Major motor dealers, brokers, agents Can pay at Post Office |
| GIO | |
| Phone | 13 10 10 |
| Phone hours |
8am to 6pm Mon to Fri 8am to 4pm Sat |
| Quote or buy online | gio.com.au |
| In person |
Branches, brokers and agents Can pay at Post Office |
| NRMA Insurance | |
| Phone | 132 132 |
| Phone hours |
7am to 8pm every day |
| Quote or buy online | nrma.com.au |
| Other contacts |
Webchat, Messenger |
| In person |
Branches – not all take cash Can pay at Post Office |
| QBE | |
| Phone | 133 723 |
| Phone hours |
8am to 7pm Mon to Fri 8am to 1.30pm Sat |
| Quote or buy online | qbe.com/au |
| In person |
QBE helps locate an agent Can pay at Post Office |
| Youi | |
| Phone | 1300 004 007 |
| Phone hours |
8am to 6pm Mon to Fri |
| Quote or buy online | youi.com.au |
| In person |
Can pay at Post Office |
FAQs
Can I switch CTP insurers during my registration period?
No, you cannot switch CTP insurers during your registration period. The only time you can switch insurers is when you renew your registration. As soon as you receive your green slip renewal form, use the greenslips.com.au Calculator to compare prices from all 6 insurers. If you find a better green slip price, you must switch insurers before you renew registration.
Do CTP insurers sell comprehensive insurance?
Yes, all CTP insurers sell comprehensive insurance. Other general insurers also sell comprehensive insurance. Comprehensive insurance is your choice. It is not mandatory for most vehicle owners unless they have a car loan or use their cars for rideshare.
Why do I need CTP if I have comprehensive insurance?
CTP and comprehensive insurance are entirely different:
- CTP insurance is mandatory and covers injury or death of people in a road accident involving your vehicle. It does not cover property.
- Comprehensive insurance is your choice and covers damage to your vehicle, damage to other vehicles, damage to (or loss of) property and theft of your vehicle. It does not cover people.
Read why you need CTP even if you have comprehensive insurance.
How do I complain about my CTP insurer?
To complain about your CTP insurer, contact State Insurance Regulatory Authority (SIRA). Its service, CTPAssist, resolves complaints about policies or premiums as well as complaints from service providers. Before making a complaint, try to resolve it first with the insurer involved.
Make a complaint online using the new MySIRA portal.
How do I know who my CTP insurer is?
To find out who your CTP insurer is, use the free government service, Check a vehicle registration. All you need is your number plate. It will provide the name of your insurer as well as other details of your registration. It does not provide the name and address of the vehicle owner.
Where can I find help with insurers?
- State Insurance Regulatory Authority (SIRA) – CTP insurance regulator
- Service NSW – registration and licensing services for Transport for NSW
- Personal Injury Commission – handles disputes about road accidents
- Law Society of NSW – find a Solicitor
- The greenslips.com.au Calculator – Compare all CTP insurers.