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Not only do you need to consider the cheapest greenslip, there are other factors you should consider when making your greenslip purchase.
You should consider any additional features on offer from the insurers, ease of and accessibility for purchase online, by phone or in person, terms and conditions and additional discounts.
The tables below allow you to compare these factors for each greenslip insurer.
At Fault Driver Cover
All greenslip insurers provide the statutory cover required under the Motor Accidents Compensation Act 1999 and the Motor Accidents (Lifetime Care and Support) Act 2006.
Five of the insurers also incorporate an additional feature, providing benefits for drivers where the driver is injured and at fault in an accident.
None of the insurers offer additional features other than those that offer the at fault driver cover.
This feature is a worthwhile addition because under the greenslip scheme the driver at fault in an accident is not covered, unless catastrophically injured.
Protection is limited by policy wording and exclusion and is also limited to specific injuries and the amounts set out in the insurers’ schedule of benefits.
The terms, exclusions and schedule of benefits vary, insurer to insurer.
The tables below offer an overview of each insurers’ position, the schedule of benefits and some notable exclusions.
Before purchasing a greenslip you should refer to the insurers’ policy document to understand the full terms applying to the insurers at fault driver cover.
| Insurer | Additional Feature - At Fault Driver Cover |
| | |
| AAMI | None. |
| ALLIANZ | Allianz At-Fault Driver Protection Insurance is provided with some greenslips. Allianz At-Fault Driver Protection Insurance cover provides protection for specified injuries or death if you are the “at fault” driver in a motor accident up to a maximum benefit of $250,000.00. Certain drivers and vehicles are excluded from coverage and the Allianz Policy Document contains limitations, exclusions and conditions which you should check.
The Policy Document is on the Allianz web site. |
| CIC ALLIANZ | CIC Allianz At-Fault Driver Protection Insurance is provided with some greenslips. CIC Allianz At-Fault Driver Protection Insurance cover provides protection for specified injuries or death if you are the “at fault” driver in a motor accident up to a maximum benefit of $250,000.00. Certain drivers and vehicles are excluded from coverage and the Allianz Policy Document contains limitations, exclusions and conditions which you should check.
The Policy Document is on the Allianz web site. |
| GIO | Driver At Fault Cover is provided with some greenslips. GIO Driver At Fault Cover compensates some drivers at fault who are injured, or the drivers estate or dependants if the driver at fault is killed as a result of a motor vehicle accident. Certain drivers and vehicles are excluded from coverage and the Driver At Fault Policy contains limitations, exclusions and conditions which you should check. The maximum benefit is $300,000.00. The Policy is on the GIO web site.
|
NRMA INSURANCE
| At-fault driver cover is provided with some greenslips. NRMA At-fault driver cover provides benefits to some drivers for certain serious injuries if they have a car accident that’s their fault.
Certain drivers and vehicles are excluded from coverage and the CTP At-Fault Driver Policy contains limitations, exclusions and conditions which you should check. The maximum benefit is $250,000.00.
The Policy is on the NRMA web site. |
| QBE | A CTP Driver Protect Policy is provided with some greenslips. CTP Driver Protect Policy provides benefits to some at-fault drivers in a motor accident when they suffer certain specified injuries.
Certain drivers and vehicles are excluded from coverage and the CTP Driver Protect Policy contains limitations, exclusions and conditions which you should check. The maximum benefit is $300,000.00.
The Policy is on the QBE web site. |
| ZURICH | None. |
| | Notable Exclusions from At Fault Driver Cover |
| | |
| Allianz | Motor Bikes.
Goods carrying vehicles with a gross vehicle mass greater than 4.5 tonnes. |
CIC Allianz
| Motor Bikes.
Goods carrying vehicles with a gross vehicle mass greater than 4.5 tonnes. |
| GIO | Motor Bikes.
Drivers under 25 years, unless the vehicle is also comprehensively insured with GIO.
Goods carrying vehicles with a gross vehicle mass greater than 4.5 tonnes.
|
| NRMA Insurance | Motor Bikes.
Self driven Hire Cars.
|
| QBE | Motor Bikes.
Drivers under 25 years.
Goods carrying vehicles with a gross vehicle mass greater than 4.5 tonnes.
Hire Cars.
|
| | Schedule of Benefits |
| | | | | | |
| | Allianz | CIC Allianz | GIO | NRMA
Insurance | QBE |
| | | | | | |
Quadraplegia
| $250,000 | $250,000 | $300,000 | $250,000 | $300,000 |
| Paraplegia | $100,000 | $100,000 | $150,000 | $100,000 | $100,000 |
| Total loss of power of speech | - | - | $100,000
| $50,000
| - |
| Total loss of hearing | - | - | $100,000 | $50,000
| - |
| Permanent / total loss of sight in one eye | $25,000 | $25,000 | $50,000 | $100,000 | - |
| Permanent / total loss of sight in both eyes | $50,000 | $50,000 | $100,000 | $100,000 | $50,000 |
| Loss of or total loss of sight in one eye, the other eye being blind or absent | - | - | - | $100,000 | - |
| Loss of or total loss of sight in one eye, the other eye being blind | - | - | - | - | $50,000 |
| Loss / amputation of one hand and one foot | - | - | $100,000 | $50,000 | - |
| Loss / amputation of one hand or one foot | - | - | $50,000 | $50,000 | - |
Loss / amputation of both hands or feet
| -
| -
| $100,000 | $50,000 | -
|
Loss of or permanent total loss of use of one limb
| $50,000 | $50,000 | -
| -
| -
|
Amputation of one or more limbs, at a level
above the wrist or ankle
| -
| -
| -
| -
| $50,000 in total
|
Loss of thumb and fore finger on one hand
| -
| -
| -
| $25,000
| -
|
Death
| $10,000 | $10,000 | $10,000 | -
| $20,000 |
| | | | | | |
Benefits
| 6
| 6
| 10
| 11
| 6
|
If there is more than one injury, insurers will only pay for the one providing the highest benefit. In the event of death, insurers may only pay the death benefit.
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Ease of Purchase Online
Of the seven greenslip insurers, three do not offer any online quotation or purchase facility.
Of the four insurers who do offer the opportunity to obtain a quote or purchase a greenslip online, the quality of the online experience is good. Few features differentiate the quality of the online experience.
| Insurer | Process |
| | |
| AAMI | An online quote and purchase facility is provided.
“Click to talk now” feature.
RTA Certificate of Registration is used to guide purchasers to the required information.
|
| ALLIANZ | No online quote or purchase facility. |
| CIC ALLIANZ | No online quote or purchase facility. |
| GIO | An online quote and purchase facility is provided. |
| NRMA INSURANCE | An online quote and purchase facility is provided. |
| QBE | An online quote and purchase facility is provided.
RTA Certificate of Registration is used to guide purchasers to the required information.
|
| ZURICH | No online quote or purchase facility. |
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Ease of Purchase by Phone
Even by phone, access to insurers is varied. Phone availability ranges from 24 hours per day 7 days per week to business hours only.
Interestingly, the three insurers who offer no online access also offer the most restrictive call centre hours.
For just one insurer, a real person answers the phone initially. The other insurers use voice prompt systems with various levels of selection before you can speak to a real person.
| Insurer | Phone Number | Available Times | Process |
| | | | |
| AAMI | 13 22 44 | 24 hours per day, 7 days. | A real person answers the phone. You will be connected to another real person who will deal with your enquiry or transaction (you will hear some ads while you wait). |
| ALLIANZ | 132 664 | 8.30am to 5.00pm, Weekdays. | After two levels of recorded voice options you reach the quotation line or you speak to a real person.
The quotation line is a voice prompt system. If you say ‘Help’ you will be connected to a real person.
The operator will provide a quote and sell a gereenslip. |
| CIC ALLIANZ | 1300 360 340 | 8.00am to 6.00pm, Weekdays. | After one level of recorded voice options you reach the quotation line or you speak to a real person. The quotation line is a voice prompt system. If you say ‘Help’ you will be connected to a real person. The operator will provide a quote and sell a gereenslip. |
| GIO | 13 10 10 | 24 hours per day, 7 days. | After three levels of recorded voice options you speak to a real person. The operator will provide a quote and sell a greenslip. |
| NRMA INSURANCE | 132 132 | 7.00am to 10.00pm, 7 days. | After four levels of recorded voice options you reach the quotation system or after three levels of recorded voice options you speak to a real person. The quotation system is a voice prompt system. If you dial ‘0’ you will be connected to a real person. The operator will provide a quote and sell a gereenslip.
|
| QBE | 133 723 | 8.00am to 6.00pm, Weekdays.
8.30am to 5.00pm Saturday.
| After three levels of recorded voice options you speak to a real person.
The operator will provide a quote and sell a greenslip.
|
| ZURICH | 1800 811 099 | 8.00am to 6.00pm, Weekdays. | After one level of recorded voice options you speak to a real person. The operator will provide a quote and sell a greenslip.
|
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Ease of Purchase In Person
Some insurers operate their own branch network and others operate through agents of some form.
Access to purchase a greenslip in person can be very restrictive, depending on the insurance company and where you live.
| Insurer | NSW Offices | Opening Times | Locations |
| | | | |
| AAMI | 14 | Branches & Customer Service Centres are open Monday to Friday, business hours. Customer Service Centres are also open on Saturday until 1.00pm, at Bella Vista, Charlestown, Haberfield, Mascot & Willoughby.
| Branches: Albury, Brookvale, North Sydney, Tamworth, Wagga Wagga & Wollongong.
Customer Service Centres: Bella Vista, Brookvale, Charlestown, Gosford West, Haberfield, Mascot, Taren Point & Willoughby. |
| ALLIANZ | Motor Dealers | - | Many of the major motor dealers. |
| CIC ALLIANZ | Some Commonwealth Bank Branches | - | Some Commonwealth Bank Branches. |
| GIO | 26 | Weekdays, business hours. | Albury, Ballina, Burwood, Campbelltown, Castle Hill, Charlestown, Chatswood, Coffs Harbour, Dubbo, Goulburn, Hornsby, Hurstville, Lismore, Liverpool, Maitland, Neutral Bay, Orange, Parramatta, Penrith, Port Macquarie, Sydney, Shellharbour, Tamworth, Taree, Tweed Heads, Wagga Wagga. |
| NRMA INSURANCE | 220 | Various | Check on the NRMA web site. |
| QBE | - | - | QBE greenslips may be purchased at the Head Office, Level 8, 82 Pitt Street, Sydney (they will not accept cash) or from a limited number of agents. QBE will help you locate the closest agent. |
| ZURICH | - | - | Zuich products are distributed through brokers. Zurich will help you find the nearest broker. Some brokers will only accept cash.
|
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Terms & Conditions
No greenslip insurer provides a schedule of Terms & Conditions or a Product Disclosure Statement for CTP greenslips.
To be allowed to issue greenslips, all greenslip insurers must provide the statutory cover required under the Motor Accidents Compensation Act 1999 and the Motor Accidents (Lifetime Care and Support) Act 2006. Each greenslip insurers’ performance in this respect is monitored by the Motor Accident Authority.
Where insurers provide some form of at fault driver protection as part of the greenslip, those insurers do provide some form of policy document for the at fault driver cover.
Other than the terms for the at fault driver cover, the greenslip terms offered by all insurers are the same.
| Insurer | Terms & Conditions |
| | |
| AAMI | No schedule of Terms & Conditions or Product Disclosure Statement is provided for greenslips. |
| ALLIANZ | No schedule of Terms & Conditions or Product Disclosure Statement is provided for greenslips.
A Policy Document is provided for the Allianz At-Fault Driver Protection Insurance.
|
| CIC ALLIANZ | No schedule of Terms & Conditions or Product Disclosure Statement is provided for greenslips.
A Policy Document is provided for the CIC Allianz At-Fault Driver Protection Insurance.
|
| GIO | No schedule of Terms & Conditions or Product Disclosure Statement is provided for greenslips.
A Policy document is provided for the Driver At Fault Cover.
|
| NRMA INSURANCE | No schedule of Terms & Conditions or Product Disclosure Statement is provided for greenslips.
A Policy document is provided for the At-fault driver cover.
|
| QBE | No schedule of Terms & Conditions or Product Disclosure Statement is provided for greenslips.
A Policy document is provided for the CTP Driver Protect Policy.
|
| ZURICH | No schedule of Terms & Conditions or Product Disclosure Statement is provided for greenslips. |
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Discounts
Greenslip prices are determined by each insurer, after consideration of many factors including location, vehicle and driver age, claims history and driving record. Insurers can only charge premiums on a basis which has been submitted to the MAA and which has not been rejected by the MAA. Therefore discounts for factors such as a good driving record and a lack of claims are already reflected in the greenslip price, provided the price being applied is the appropriate one for the vehicle and owner characteristics.
Some insurers purport to discount the greenslip price on the basis that other insurance products are placed with that insurer (product bundling). There is no visibility or explanation of the basis of calculation of the discount for product bundling.
In fact, the reality is that discounting the greenslip price on the basis of product bundling is not permitted under paragraph 4.2.2 of the MAA Premiums Determination Guidelines.
Most insurers offer discounts on other types of insurance (such as comprehensive vehicle insurance) on the basis that a greenslip and other products are bundled with that insurer.
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RTA Notification Online
All insurers will notify the RTA electronically of the greenslip purchase.
Generally, subject to clearance of funds, notification will go through to the RTA within 30 to 60 minutes of an approved greeslip purchase.
