The MAA has released new Market Practice Guidelines, commencing 1 January 2012. All insurers are required to comply with the guidelines, unless the MAA approves otherwise.
There have been some notable changes to the guidelines.
New to the guidelines is clause 2)f), which requires that all insurers will sell greenslips over the phone, including payment by MasterCard and VISA.
Clause 3)i)g, has been amended so that an insurer can no longer require a customer to go to the insurers Head Office to purchase a greenslip.