Complaints to SIRA about CTP green slips
State Insurance Regulatory Authority (SIRA) provides the CTPAssist service.
If you wish to complain about your CTP greenslip price or how an insurer provides greenslip quotes or sells greenslips, submit a complaint to CTPAssist. CTPAssist resolves complaints about policies or premiums, complaints from service providers and provides general support for injured people.
Before making a complaint, speak to the insurer involved and try to resolve the issue first. Concerns may be resolved if you express your concern to the insurer.
As well as speaking to the insurer, discuss your complaint with CTPAssist on 1300 656 919.
- CTPAssist investigates complaints.
- It will advise you of the progress of your complaint.
- SIRA keeps a record of all complaints and a summary of types of complaints published in SIRA’s Annual Reports.
Note, SIRA’s Dispute Resolution Services and CTPAssist no longer manage disputes about claims.
Submit a complaint
For any complaint (but not claims), you need to provide:
- Your address
- Copies of relevant greenslip renewal notices
- Description of the issues and nature of your complaint
- Copies of other relevant information
- Information on feedback from the insurer.
Find more about how to submit a complaint and the address for delivery of complaints.
Read how greenslip prices are set, including the factors insurers consider when setting greenslip prices. Remember, greenslip prices are set by the insurers, not by SIRA.
Disputes about CTP claims
The Personal Injury Commission (PIC) now manages all CTP claims disputes.
Contact the PIC on 1800 PIC NSW (1800 742 679) or use its online form.