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CTP Green Slip Complaints

Complaints about CTP green slip prices, quotes and sales can be made to the MAA's Insurer Licensing & Performance Branch.

If you wish to complain about your ctp greenslip price or if you wish to complain about how an insurer provides greenslip quotes or sells greenslips, you can submit a complaint to the Insurer Licensing & Performance Branch of the Motor Accident Authority (MAA).

Complaints may include complaints about representations made by agents, brokers or re-sellers for the insurers, particularly representations which are not honored or which are not capable of being honored.

Before referring any complaint to the Insurer Licensing & Performance Branch you should first speak to the insurer involved and try to resolve the issue with the insurer. Concerns may be resolved if you express your concern to the insurer.

Remember, greenslip prices are set by the insurers, not by the MAA. An explanation as to how greenslip prices are set, including the factors insurers consider when setting greenslip prices, is set out on this site.

In addition to speaking to the insurer, you can discuss your complaint with the MAA's Claims Advisory Service on 1300 656 919.

Complaints are investigated by the Insurer Licensing & Performance Branch. You will be advised of the progress of your complaint. A record of all complains is retained and a summary of the types of complaints is published in the MAA's Annual Report.

Complaints to the Insurer Licensing & Performance Branch must be in writing and must include your address, copies of relevant greenslip renewal notices, a description of the issues and nature of your complaint, copies of other relevant information and information on feedback from the insurer.

Information on submitting a complaint and the address for delivery of complaints is set out in full on the MAA's website.